John Charles Centre for Sport - Leeds

Rob. Jackson

Went to watch Leeds Rams play American football good experience.

Zachary Grant

Worst experience I’ve ever had at a “facilities” place!!!

I called up and asked about the swimming and how it’s done and was advised that there was many lanes, deep and shallow to be able to go in, I was advised that you could use the shallow area if you’re not the best swimmer.

I come and buy a single session for £5.70, I was NOT given a receipt (this comes into play soon) I then get changed and pay £1 for locker to use (you get the £1 back after) and then when I walk to the pool area, I’m hit with absolutely shock!!

The pools are Olympic sized and the shallow pool for learning and getting better at swimming is only available for booked swimming sessions which I was advised were available to the public to just go in.

I then attempt to swim in the deep pool that was apparently the slow lane and oh my days, there was loads of people zooming and putting pressure on me to swim super fast. I did a lap or two and then I started to run out of breath as I couldn’t keep up with the pace and I couldn’t keep swimming due to it and started to feel myself sink a little so I grabbed onto the side and kept trying to swim to the end whilst grabbing the side and a guy shouted at me to come to the end and get out, in all honesty the guy was quite compassionate and did say that I wasn’t ready for those lanes and that he’ll get me refund and I was quite embarrassed but anyways I was like it is what it is and got changed and went to reception for a refund.

This is where it got super stressful, the woman who took my payment says that she can’t refund me without a receipt, I said well you didn’t give me one and then she says it’s policy and I said the whole point of a receipt is to confirm a purchase was made which she knows I did. They went through the bin for their receipts and couldn’t find it, she was absolutely unhelpful and denied not printing the receipt but it was absolutely clear that she never printed it off and made the poor guy go through the bin to get it even though it wasn’t in there. I did have a go at them which I regret as there was no need to be rude as I was upset and embarrassed but the guy gave me cash refund and was nice about it. If he reads this I’m sorry for being rude. To the woman in reception, just grow up and own up to your mistakes, i would have been more understanding if you had just said in all honesty we didn’t print it out at all or have it anymore then lie and waste all of our times.

The pool was amazing in size and there was loads of space but I wish that the experience had been better

Vlad Petruxin

Jccs tennis centre. Great coaches. Perfect waiting area. Plenty of tennis classes. Great opportunity for kids beginners. Nice and warm inside. A lot of classes for adults. I love this tennis club. Recommend it strongly. Great car parking area.

James Marshall

A massive complex that has plenty of car parking spaces. I attended a Weightlifting competition there. The staff were friendly and served me a decent coffee.
The one negative was that the toilets were dirty at 0930.

L L

The floor in the swimming pool and changing room area seriously needs a good clean; it is disgusting to walk on and it all needs updating as it’s out of date now. This is meant to be a 50m pool but for some reason it never is available for general public lane swimming and it’s always reduced to 25m. Timetable also needs to be expanded with more swimming times added.

GRiMM

Very discriminatory against people learning to swim in deeper depths, even with plenty of staff around the pool was told to leave. no refund given, avoid at all costs

Philip Hannan

I joined this sports centre in late March 23. On my first day at the gym I wasn't impressed, very small gym and kids running around the gym. I then walked over to use the swimming pool. I can't do that either, it's a restricted timetable which didn't suit my work timetable... so I cancelled the very next day. I phoned in and a nice lady on the phone told me that I cancelled within the 'cool down period' and I don't have any additional charges.
They have be taking £25.96 out of my bank under 'Leeds City Coucil' for almost a year. When I phone up Leeds City Council so ask about this payment they said 'did you join a gym?' And it immediately click.
The lady I spoke to is so incompetent that she has cost me 11 payments of £25.96. BUT THEY DONT HAVE ANY RECOLLECTION OF MY CANCELLATION THEREFORE THEY CANNOT GIVE ME ANYTHING BACK. I cancelled my direct debit. Do not join this gym, its discouraging, awful service, awful facility and the people in charge of running it are just hopeless. There is better options close by.

Tobi P

Perfect pool for swim training. Nice, friendly personal.